Terms and Conditions
Welcome to Coolzino. This document outlines the binding terms and conditions that govern your use of our website and services. By registering an account, you confirm that you have read, understood, and agreed to comply with these rules. It is your responsibility to familiarize yourself with these terms before participating in any games or promotions. These policies are in place to ensure a fair and secure environment for all our players in Canada.
General Provisions
These Terms and Conditions constitute a legally binding agreement between you, the player, and the Company operating Coolzino. You must be at least 18 years of age or the legal age for gambling in your jurisdiction to create an account. By using our services, you warrant that you meet these age requirements. The Company reserves the right to amend these terms as needed, and continued use of the platform constitutes acceptance of any changes.
Your Player Account
Account Registration and Verification
To access our real-money games, you must register a personal account. All information provided during registration must be accurate and complete. Before processing your first withdrawal, we are required to conduct a Know Your Customer (KYC) verification. This typically involves submitting copies of a valid photo ID (like a passport or driver’s licence) and a recent document for proof of address (like a utility bill).
Account Security and Responsibilities
You are solely responsible for the security of your account login credentials. Any activity conducted through your account will be considered valid. Each player is permitted to hold only one account. The creation of multiple accounts to abuse promotions or circumvent limits is strictly prohibited and may lead to the closure of all associated accounts and the forfeiture of any balances.
Deposits and Withdrawals
Making Deposits
The minimum deposit to fund your account is the equivalent of £20 in Canadian dollars. The Coolzino official CA website provides a variety of payment options, including major credit cards, popular e-wallets, and several cryptocurrencies. Deposits are typically processed instantly, allowing you to start playing without delay.
Requesting Withdrawals
The minimum withdrawal amount is also equivalent to £20 CAD. Standard withdrawal limits are approximately $5,100 CAD per week and $25,500 CAD per month, though these limits may be higher for VIP players. All withdrawals are subject to the completion of our verification process. E-wallet and crypto withdrawals are generally the fastest options available.
Bonus Policy
All bonuses and promotional offers are governed by these terms and any additional rules specified for a particular promotion. Unless stated otherwise, bonus funds and any winnings derived from free spins must be wagered 40 times before they can be withdrawn. While a bonus is active, the maximum allowable bet is the equivalent of £5 CAD. Please note that different games may contribute differently towards fulfilling wagering requirements, with most slots contributing 100%.
Responsible Gambling
Coolzino is dedicated to promoting a safe and responsible gaming environment. We provide players with a range of tools to help manage their gambling activity effectively. These features are accessible within your account settings and include:
- Deposit Limits
- Loss Limits
- Wager Caps
- Session Timers
- Cooling-Off Periods
- Self-Exclusion
We encourage you to use these tools to ensure your experience remains enjoyable and within your budget. For more information or assistance, you can find helpful resources on our platform or reach out via the Coolzino contact us page.
Governing Law
This agreement and any matters arising from it shall be governed and interpreted in accordance with the laws of Curacao. Any disputes will be subject to the exclusive jurisdiction of the courts of Curacao. We encourage players to seek resolution through our support channels before pursuing other actions.